Privacy Policy

Effective: May 1st, 2025

1. Introduction

VIP Medical Ltd (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website (www.vipmedic.co.uk), contact us, or use our services. We are registered in England and operate in accordance with the UK General Data Protection Regulation (UK GDPR).

2. Data We Collect

We may collect and process the following personal data:

Contact Information: Name, email, phone number, company name.

Medical Details: Where necessary for services (e.g., patient care or medical concierge).

Booking and Enquiry Data: Messages, service details, appointment history.

Technical Data: IP address, browser type, and usage patterns (via cookies).

3. How We Use Your Data

We use your data to:

Respond to enquiries and bookings.

Provide medical and concierge services.

Maintain clinical records.

Comply with legal or regulatory obligations.

Improve our website and customer experience.

4. Legal Basis for Processing

Our legal grounds include:

Performance of a contract (e.g., service provision).

Legitimate interests (e.g., business operations).

Consent (for marketing or sensitive health data).

Compliance with legal obligations (e.g., medical recordkeeping).

5. Data Sharing

We do not sell your data. We may share your information with:

Registered healthcare professionals within our team.

Trusted third-party providers (e.g., booking platforms or IT systems).

Regulatory bodies if legally required.

All third-party service providers are required to respect your data and comply with data protection laws.

6. Data Security

We use industry-standard security measures to protect your personal data against loss, misuse, or unauthorised access. Access is restricted to those with a business need to know.

7. Data Retention

We retain personal data only as long as necessary:

For service provision.

To meet regulatory or legal obligations (e.g. medical record storage).

For up to 7 years for clinical data, unless otherwise required.

8. Your Rights

Under the UK GDPR, you have the right to:

Access your data.

Correct inaccurate information.

Request erasure of your data.

Object to processing.

Withdraw consent at any time.

Lodge a complaint with the ICO (www.ico.org.uk).

9. Cookies

Our website uses cookies to improve functionality and analyse performance. You can adjust your browser settings to refuse cookies.

10. Contact Us

For privacy-related queries or to exercise your rights, contact:

Data Controller

VIP Medical Ltd

Email: info@vipmedic.co.uk

Registered Office: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ

Company Registration: 16436068